Yelp Can Call to Sell Ads, but Where’s the Help?
Why does it have to be so hard for customers to leave us a review on Yelp?
A customer left a kind review, but Yelp hid it. The customer called us and said Yelp didn’t think they were a real person. Those were the customer’s words.
We called Yelp for help, waited 20 minutes, and hung up. When we spoke with a representative, the conversation turned into an argument about whether Yelp had said the customer wasn’t a real person. That still didn’t solve the problem. We were told there was nothing we could do.
I can’t find an email address to get help, but Yelp manages to call our business two or three times a week trying to sell us advertising. It’s frustrating that buying ads seems easier than getting help with a real customer’s hidden review.
Does anybody think Yelp is worth it? Has anyone had good luck with it?